Q: Where can you ship to?
A: We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.
Q: What kind of warranty or guarantee do you offer on your products?
A: We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.
Q: When will I receive my items after I place an order?
A: Our dresses are made to order. Normally, it takes 5-10 business days for tailoring and 3-7 business days for shipping.Â
Q: What if I donât like the item, can I return it back?
A: Sorry, we donât accept situations like this. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.
Q: What payment methods do you accept?
A: We currently accept payment via PayPal. If you donât have it,you can open a PayPal account,it it so easy. PayPal can be used by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
Q: How can I make a change on my order?
A: If you need to change the size and color of your order or make any other changes. Please contact us within 24 hours. If the order is already in production, it cannot be changed.
Q: How can I receive a full refund?
A: If the reason for the refund is proven to be our fault, we will issue a full refund (excluding shipping fee). If the reason for the refund is not caused by us, we will not accept a full refund. Please refer to our refund policy for details.